Technical help
For installation, unlocking, document import, preview, backup, or other app problems, describe what happened and include your Windows version.
Open the support formHelp for your private document vault.
Find common answers in the guide or contact the publisher directly for product, accessibility, privacy, or Store-related questions.
Privacy questions
Ask how the app handles local documents and metadata. Never include your vault password, recovery material, or sensitive documents.
Contact privacy supportAccessibility feedback
Tell us about keyboard, screen reader, contrast, scaling, or other accessibility barriers so they can be investigated.
Send accessibility feedbackSecure contact form
Tell us how we can help.
Messages are sent to the support mailbox. Attachments are disabled, and automated submissions are screened with a randomized human check and rate limits.
Do not include passwords, recovery material, encryption keys, or document contents. Read the Privacy Policy before sending personal information.
Before contacting support
Protect the information inside your vault.
- Do not send your vault password, recovery material, or encryption keys.
- Do not attach identity, medical, financial, or other sensitive documents.
- Include the app version, Windows version, and steps that reproduce the problem.
- The publisher cannot decrypt your vault or recover a forgotten vault password.