Setup & features
Learn profiles, medicines, appointments, documents, filtering, themes, and backups.
Open documentation →Help when you need it
Digital Medical Assistant support
Find the fastest answer, prepare useful details, and contact Elevoire without exposing the support address to basic email-harvesting bots.
Start here
Common support paths
Many issues can be solved without changing or risking your local health records.
Reminder issues
Check application state, Windows permissions, Focus Assist, time, timezone, and routine status.
Troubleshoot reminders →Privacy & local data
Understand local storage, managed attachments, retention, backup, and safe device practices.
Read privacy policy →Contact Elevoire
Still need help?
Include the app version, Windows version, the page or action involved, what you expected, and what happened. Do not email medical records, passwords, or other sensitive information unless specifically requested through a secure method.
The address is assembled only after your click to reduce simple automated harvesting.
Before contacting support
Safe troubleshooting checklist
- Close and reopen the application.
- Confirm no active profile or department filter is hiding the item.
- Check Windows date, time, timezone, notifications, and Focus Assist.
- Record the exact sequence that produces the problem.
- Create a database backup before making major data changes.