Setup & features
Learn navigation, clients, projects, tasks, billing, themes, and backups.
Open documentation →Help when you need it
Developer Briefcase support.
Find the quickest answer, prepare useful technical details, and contact Elevoire without sending confidential client or payment records.
Start here
Common support paths.
Many issues can be solved without changing or risking your local workspace.
Reminder issues
Check app state, Windows notification permission, Focus Assist, date, time, and task status.
Troubleshoot reminders →Privacy & local data
Understand local storage, exports, backup, deletion, website logs, and support communications.
Read privacy policy →Contact Elevoire
Still need help?
Include the app version, Windows version, page or action involved, what you expected, what happened, and any exact error text. Do not email passwords, access tokens, private keys, bank or card details, full client databases, invoice exports, or confidential project files.
The address is assembled after your click to reduce simple automated harvesting.
Safe troubleshooting checklist
- Close and reopen the application.
- Clear search and archive filters that may hide a record.
- Check Windows date, time, timezone, and notification settings.
- Record the exact sequence that reproduces the issue.
- Create a verified backup before major data changes or restore.
Security reports
If you believe you found a security vulnerability, use the support address with the subject “Developer Briefcase security report.” Do not include live credentials, personal data, or destructive proof-of-concept material in the first message. See the Security page.